CertifySpace Customer Terms & Conditions

These terms form an agreement between you, the Customer, and RMCMS LTD, which operates CertifySpace.com. They explain how you use the Platform to find property, compliance and professional services, how Professionals will contact you, and what happens when you accept a Quote.

By submitting a request, creating an account, or accepting a Quote, you agree to these terms together with our Website Terms of Use, Privacy Policy and Cookies Policy. If you do not agree, please do not use the Platform. You must be at least 18 to use the Platform. If you use it on behalf of a business, you confirm you are authorised to bind that business.

About us

CertifySpace.com is a trading name and online platform of RMCMS LTD, a company registered in England and Wales.

In these terms, "CertifySpace", "we", "us" and "our" mean RMCMS LTD trading as CertifySpace.

1. Definitions

2. Our service to you

2.1Using the Platform is free for Customers. We do not charge you for submitting a Request, receiving Quotes or accepting a Quote. Professionals pay us for introductions.

2.2You can submit an Open Request, which we match to up to 5 suitable Professionals, or send a Direct Enquiry to a Professional you choose.

2.3When you submit a Request, we may verify your contact details and location. We may decline a Request that appears false, incomplete, outside our service area, or not genuine.

3. How Professionals respond

3.1Professionals can respond to your Request in two ways. We will show you which applies.

3.2Quotes. A Professional may send you a Quote through the Platform. Your contact details are not shared with Professionals who send Quotes until you accept one. You can compare Quotes and ask questions through Platform messaging.

3.3Direct contact. A Professional may pay to obtain your contact details so they can contact you about your Request by phone, email or Platform message. For an Open Request, up to 5 Professionals may do this. By submitting a Request, you agree that we may share your name, phone number, email address, property address and Request details with those Professionals for this purpose.

3.4Professionals may only contact you about your Request. If a Professional contacts you about anything else, or keeps contacting you after you have asked them to stop, please tell us at support@certifyspace.com.

4. Accepting a Quote

4.1Only accept a Quote if you intend to go ahead with that Professional. When you accept:

1. we share your contact details with that Professional, who should contact you within 2 working days;

2. you enter into a Customer Contract directly with that Professional, on the terms of the Quote and the Professional's own terms of business; and

3. other Quotes for that Request will close.

4.2Before accepting, read the Quote carefully, including what is included, the timescale and any conditions that could change the price. Ask the Professional to clarify anything you are unsure about.

4.3If you are a consumer, you will usually have statutory rights against the Professional, including in many cases a right to cancel within 14 days. Those rights are against the Professional, not us. If you cancel, please also tell us at support@certifyspace.com.

5. Choosing a Professional

5.1Professionals are independent businesses, not our employees or agents. They set their own prices and terms.

5.2We may check some Professionals' identity, insurance or qualifications, and show a Verified Badge where we have done so. These checks are a snapshot at a point in time. They are not a recommendation or a guarantee of a Professional's work, qualifications or conduct.

5.3Before hiring anyone, you should check for yourself that the Professional holds any registration or qualification the job needs (for example on the Gas Safe Register, an EPC accreditation scheme register, or the RICS, SRA or ARB registers), and that their insurance and terms suit you.

6. Your contract with the Professional

6.1Every Service is provided under a Customer Contract between you and the Professional. RMCMS LTD is not a party to it.

6.2The Professional alone is responsible for the quality, accuracy, safety, timing and legality of the Service, including any certificate, report, survey, drawing or advice.

6.3You pay the Professional directly. We do not take, hold or handle payments for Services, and we cannot refund money you paid to a Professional.

6.4If something goes wrong with a Service, contact the Professional first and use their complaints process. If the Professional belongs to a trade body, scheme or regulator, you may be able to complain to it. Citizens Advice can help with consumer disputes.

7. Your responsibilities

7.1You agree to:

1. give accurate, complete information in your Request;

2. only submit Requests for property you own or are authorised to arrange work for;

3. only submit genuine Requests and not use the Platform for spam, testing or to collect Professionals' details for other purposes;

4. treat Professionals courteously and not post abusive or unlawful content; and

5. not copy, scrape or misuse the Platform.

7.2We may suspend or close your account, or refuse further Requests, if you breach these terms, give false information, or use the Platform unlawfully. We will tell you why unless the law prevents us.

8. Reviews

8.1You may review a Professional you have dealt with. Reviews must be honest, based on your own experience, and must not include offensive, discriminatory, unlawful, false or personal information.

8.2We may remove reviews that break these rules, and may stop you leaving further reviews. We do not edit the substance of genuine reviews.

9. How Professionals are ranked

9.1We show Professionals and Quotes in an order set by an automated system. The main factors are relevance to your Request and location, profile completeness and verification, review score and track record, response speed and activity, and whether the Professional holds certain paid plans.

9.2You are always free to choose any Professional shown, whatever their position.

10. Your data

10.1We use your personal data as described in our Privacy Policy.

10.2When we share your details with a Professional under clause 3 or 4, that Professional becomes responsible for how it uses your data, as an independent controller. Professionals must use it only to respond to your Request and provide the Service.

11. Illegal content

11.1We review profiles and Quotes using automated and manual checks, and act on reports. We remove illegal content as soon as we can after becoming aware of it.

11.2If you see illegal content, such as fraud, harassment, hate content or a Professional trading without a required licence, report it to report@certifyspace.com. We aim to review reports within 7 days.

12. Our liability to you

12.1We provide the Platform with reasonable care and skill. We do not guarantee that you will receive a set number of responses or Quotes, or that the Platform will always be available.

12.2We are not responsible for any Service, or for anything a Professional says, does or fails to do, including the work itself, its price, any damage or loss it causes, or any payment you make to a Professional.

12.3If you are a consumer: we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill in providing the Platform. We are not responsible for business losses, as we provide the Platform for domestic and private use.

12.4If you are a business: we are not liable for loss of profit, revenue, business or opportunity, or any indirect or consequential loss, and our total liability to you is limited to £100.

12.5Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit. Nothing affects your statutory rights as a consumer.

13. Ending this agreement

13.1You can stop using the Platform at any time. To close your account or withdraw a Request, email support@certifyspace.com or use your account settings.

13.2Closing your account does not end any Customer Contract you already have with a Professional, and does not undo sharing of your details that has already happened.

14. General

14.1Changes. We may update these terms. We will change the "Last updated" date and, for significant changes, tell you by email or on the Platform before they take effect.

14.2Transfer. We may transfer this agreement to another organisation. If we do, your rights under it will not be reduced. You may not transfer it without our consent.

14.3Third parties. No one else may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

14.4Severance. If any clause is found invalid, the rest remain in force.

14.5No waiver. A delay in enforcing these terms does not waive our rights.

14.6Call recording. We may record calls for training and quality. We will tell you at the start of a call if it is being recorded.

14.7Governing law. These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in England and Wales, or in Scotland or Northern Ireland if you live there.

15. Complaints about CertifySpace

15.1If you have a complaint about the Platform or about us, email support@certifyspace.com. We aim to reply in writing within 7 days.

15.2Complaints about a Professional's work should go to the Professional (see clause 6.4). You can also tell us, so we can take it into account under our Professional terms.