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Deposit return & dispute support

The short answer

Evidence pack and help through the deposit scheme's free dispute service

Price from
£100.00
Time on site
0 hours

What you get

A professionally organised evidence file and advice on the strength of your arguments for the adjudicator.

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When do you need a Deposit return & dispute support?

When you cannot agree on deductions at the end of a tenancy and the dispute is referred to the scheme's adjudicator.

What happens on the day

A consultant will review your photos, invoices, and inventories to prepare your written submission.

How to prepare

  • Locate the check-in inventory and check-out report
  • Find receipts for any cleaning or repairs carried out
  • Gather all emails regarding the move-out process
  • Download photos taken at the start and end of the lease
  • Check the specific clauses in the tenancy agreement regarding deductions

How to improve your result

  • Be realistic about fair wear and tear versus actual damage
  • Always respond to the deposit scheme's emails within their strict deadlines
  • Provide clear, high-quality photos to support your claims

Why it is useful day to day

Saves hours of stressful paperwork and maximises your chances of getting a fair financial outcome from the dispute.

Why we ask these questions

We ask for the total deposit amount and the specific areas of dispute to focus our work where it matters most.

Frequently asked questions

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